Follow these five tips to improve your relationship with difficult clients.
Dealing with difficult clients can be one of the biggest challenges of real estate. That’s why today, I’m sharing five hacks that will help you deal with them, turn things around, and get the absolute best possible result:
1. Always remember that it’s not personal. When a client is being difficult, it’s not necessarily because they don’t like you as a person. It could be that they’re just very stressed out about the whole situation. Try to stay calm and remember that it’s not anything that you’ve done wrong. It’s just the situation.
2. Get organized. This one is especially important if you’re dealing with a client who is very demanding and has a lot of specific requests. Keep track of everything in a central place so that you can refer back to it later and make sure that nothing falls through the cracks. This will help you stay on top of things and avoid any misunderstandings down the road.
3. Be flexible. Your clients are under a lot of pressure and they may not always be able to stick to their original plan, so try to be flexible and accommodating whenever possible. It will go a long way in making them feel way more comfortable and less stressed. This is especially important if you’re working with a first-time homebuyer.
4. Always be honest. This one should go without saying, but it’s important to remember that your clients are trusting you with one of the biggest financial decisions of their lives. So always be truthful and upfront with them about everything, even if it’s something that they may not want to hear. It’s better to have an open and honest conversation than to try to hide something and have it come back and bite you later.
5. Be yourself. Your clients hired you because they liked you and they felt like they could trust you, so stay true to yourself throughout the process. Don’t try to be someone that you’re not. This will help build a stronger relationship, and after everything is said and done, your clients will respect you more for handling everything in a professional and personable manner.
Those are my five tips for dealing with difficult real estate clients. Please call or email me any time with any questions that you may have.
